It takes up to 5 working days to get mailed or couriered items purchased from the Flybuys Store out to you, unless otherwise stated in the terms and conditions of those items. If a tracking service is available for those items, details will be emailed to you once it is on its way or it can be found in My orders within your account. For any other cases, if you haven't heard anything after 5 working days, contact us and we'll track it down.

If you've ordered an item that needs to be collected in store, then you can get it as soon as you've placed the order (and within 30 days). It's worth phoning ahead to make sure your chosen store has stock.