You can use your Flybuys Points to buy flights through our partner, helloworld Travel. You can buy a voucher in our Flybuys Store that you can use with a helloworld Travel agent. All travel purchased through helloworld Travel is subject to the specific travel terms and conditions. IF a travel purchase is eligible for a refund then that refund will be provided in cash not Flybuys Points regardless of the method of purchase. Please check with helloworld Travel at the time of booking to see if the flight or travel is eligible for a refund.